Crofton Division claims to "respond to community calls in real time.
People who call 246-6100 (and press zero) speak to an employee at the
main gate, who logs the call and assesses urgency. For odour and
fallout inquiries, notice is sent immediately to the shift engineer who
returns calls seven days a week.
"We aim to return all calls as soon as possible, taking time of day into consideration when returning calls."
Voice your concerns
Honourable Barry Penner
Minister of Environment
PO Box 9047
STN PROV GOVT
Victoria BC V8W 9E2
Phone: 250 387-1187
Fax:250 387-1356
E-mail:
Any industrial spills, such as discharges of excessive ash to the
atmosphere, or any particularly strong "odours" (chemical gases in the
air you're breathing), should be reported to the Provincial Emergency Program by calling 1-800-663-3456, 24 hours a day. "The basic
information is logged and forwarded to the nearest Response Officer for
WLAP. The Response Officer responds according to WLAP policy and PEP
staff are not a part of that response.
Should you wish to lodge environmental complaints associated with the
Crofton mill directly to the Ministry (MWALP), please call Hubert
Bunce, Environmental Protection Officer, at 250-751-3254 in
Nanaimo (free through Enquiry BC, 1-800-663-7867). His fax is 751-3103 or e-mail him at
Complaints through Mr. Bunce are logged, and forwarded to NorskeCanada.
(A complainant's anonymity is protected as per the requirements of the
Freedom Of Information Act.) If you prefer e-mails, you may use the
provincial government's environmental
complaint form.
Take Action! 
